TERMS & CONDITIONS
iPH Creative Studios Services Terms and Conditions
1. Definitions
- "Client": The person or business engaging iPH Creative Studios Services for real estate photography and/or video services.
- "Company": iPH Creative Studios.
- "Services": Real estate photography and video services provided by iPH Creative Studios.
- "Deliverables": The final photographic images and/or videos produced by the Company.
2. Bookings
- Bookings are confirmed upon booking conformation via the online calendar for real estate agents and upon payment or any required deposit for a private client; or on deposit received for a commercial client.
- The Client is responsible for ensuring all necessary permissions are obtained for the Company to access the property for the Services.
3. Fees and Payment
- Fees for Services are as quoted and are payable as per the terms outlined in the invoice.
- Payment is due within 7 days of the invoice date unless otherwise agreed in writing for real estate agents
- Payment is due on invoice for property owners paying direct
4. Cancellation and Rescheduling
- Cancellations must be made at least 24 hours before the scheduled appointment. A cancellation fee may be applicable for not following required notice periods.
- Rescheduling is subject to availability and must be arranged at least 24 hours in advance.
5. Service Delivery
- The Company will endeavor to deliver the photography deliverables within 1 business days following the shoot unless otherwise specified.
- The Company will endeavor to deliver the videography deliverables within 3 business days following the shoot unless otherwise specified.
- The Company will endeavor to deliver the floor plans and virtual imagery deliverables within 2 business days following the shoot unless otherwise specified.
- All Deliverables will be provided in digital format, unless otherwise agreed in writing.
6. Rights and Usage
- The Client is granted a non-exclusive, perpetual license to use the Deliverables for marketing and promotional purposes related to the property.
- The Company retains all copyright and intellectual property rights to the Deliverables.
- The Deliverables may not be resold, licensed, or used for any purposes other than those stated without prior written consent from the Company.
7. Client Responsibilities
- The Client is responsible for ensuring the property is clean and presentable at the time of the shoot.
- The Client must inform the Company of any specific requirements or features to be highlighted in the Deliverables.
8. Liability
- The Company will take all reasonable care in the performance of the Services. However, the Company is not liable for any loss or damage resulting from the Services unless caused by the Company’s negligence.
- The Company's liability for any claim arising out of the Services is limited to the amount paid by the Client for the Services.
9. Force Majeure
- The Company is not liable for any failure to perform the Services due to circumstances beyond its control, including but not limited to natural disasters, acts of God, or governmental actions.
10. Governing Law
- These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.
11. Amendments
- The Company reserves the right to amend these Terms and Conditions at any time. The Client will be notified of any changes in writing.
12. Agreement
- By engaging the Services of iPH Creative Services, the Client agrees to these Terms and Conditions.
iPH Creative Studios Services Terms and Conditions in relation to the ViPH loyalty rewards program
iPH Creative Studios Services Terms and Conditions: ViPH Loyalty Rewards Program
1. Definitions
- "Client": The individual or business engaging iPH Creative Studios and participating in the ViPH Loyalty Rewards Program.
- "Company": iPH Creative Studios.
- "Program": ViPH Loyalty Rewards Program.
- "Points": Loyalty points earned by the Client for each eligible booking.
- "Gift Card": A $50 or $100 gift card awarded upon the accumulation of 500/1000 Points.
- "Services": Real estate photography and video services provided by iPH Creative Studios.
2. Eligibility and Enrolment
- The Program is open to all Clients who use the Company’s Services.
- Enrolment in the Program occurs automatically upon the Client’s first booking with the Company.
3. Earning Points
- Clients earn 50 Points for every eligible booking of the Company’s Services.
- Points are awarded per individual agent and are not transferable between agents or offices.
4. Redeeming Points
- Once the Client accumulates 500/1000 Points, they are eligible to receive a $50/$100 iPH Creative Services Gift Card.
- iPH Creative Services Gift Cards can be applied at checkout, even if the Client chooses the pay later option - it will be allocated as a discount againt your invoice.
- Gift Cards are valid for 6 months from the date of issue.
- Only one Gift Card can be used per booking - if you want to use more points, accumlate up to 1000 points for a larger sum iPH Creative Services Gift Card.
5. Restrictions
- Points and iPH Creative Services Gift Cards are not redeemable for cash.
- Points and iPH Creative Services Gift Cards are non-transferable and can only be used by the Client who earned them.
- Each Gift Card can only be used once.
6. Usage of Gift Cards
- Clients can allocate the iPH Creative Services Gift Card against a booking to secure a deal.
- Clients may print the voucher and include it in their appraisal marketing pack as an enticement for their vendors, ensuring the original code is kept for their own booking.
- Gift Cards can be used to bolster marketing efforts when vendor funds are low.
7. Points Accumulation and Expiry
- Points are accumulated on a per-agent basis and cannot be combined or transferred.
- Points do not expire as long as the Client remains active within the Program.
8. Program Changes and Termination
- The Company reserves the right to modify or terminate the Program at any time without prior notice.
- In the event of Program termination, the Company will honour any iPH Creative Services Gift Cards already issued.
9. Liability
- The Company is not liable for any loss or damage arising from the use or inability to use the iPH Creative Services Gift Cards.
- The Company's liability for any claim arising out of the Program is limited to the value of the iPH Creative Services Gift Card.
10. Governing Law
- These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.
11. Agreement
- By participating in the ViPH Loyalty Rewards Program, the Client agrees to these Terms and Conditions.